Findings include things such as: the users don't care, third party information brokers (e.g. HODs) are the one's with significant motivation; communication failures are a chief bottleneck in web page effectiveness (not prettiness, not deciding what information to provide); keeping information up to date is more important a design constraint than any aspect of page design. The software engineering issue is that requirements gathering may lead to changing decisions about what the software is for, what technology to use, and who should be hired to do it: in other words, requirements gathering is not really part of the same process as specification and implementation.